Shipping policy
SHIPPING POLICY
Last updated: June 11, 2026
Thank you for shopping at Mute Mode. We are committed
to delivering your order quickly and reliably. Please
read our shipping policy below for full details.
PROCESSING TIME
All orders are processed within 1-3 business days after
payment confirmation. Orders placed on weekends or
holidays will be processed the next business day.
You will receive an email confirmation with tracking
information once your order has been shipped.
SHIPPING DESTINATIONS
We currently ship to the United States. We are working
to expand our shipping destinations and will update this
policy accordingly.
SHIPPING TIMES
Estimated delivery times to the United States:
- Standard Shipping: 5-11 business days
- Total estimated delivery (including processing):
6-14 business days
Please note that delivery times are estimates and not
guaranteed. Delays may occur due to factors beyond our
control, including but not limited to weather conditions,
customs processing, and shipping carrier delays.
SHIPPING COSTS
We offer FREE SHIPPING on all orders to the United States.
There are no minimum order requirements to qualify for
free shipping.
ORDER TRACKING
Once your order ships, you will receive a tracking number
via email. You can use this number to monitor the status
of your shipment on the carrier's website.
If you have not received your tracking information within
3 business days of placing your order, please contact us
at mutemodebrand@gmail.com.
SHIPPING ADDRESS
Please ensure that the shipping address you provide at
checkout is complete and accurate. We are not responsible
for orders shipped to incorrect addresses provided by the
customer.
We do not ship to P.O. Boxes. Please provide a complete
physical address for all orders.
If you notice an error in your shipping address, please
contact us within 12 hours of placing your order at
mutemodebrand@gmail.com. After this time, we cannot
guarantee that we will be able to modify your shipping
address.
CUSTOMS, DUTIES, AND TAXES
Mute Mode is not responsible for any customs duties,
import taxes, or fees that may apply to your order.
These charges, if applicable, are the responsibility of
the customer.
For orders within the United States, no additional
customs fees apply.
LOST OR DELAYED PACKAGES
If your package has not arrived within the estimated
delivery time, please follow these steps:
1. Check the tracking information provided
2. Check with your local post office or shipping carrier
3. Verify the shipping address on your order
4. Contact us at mutemodebrand@gmail.com if the package
is more than 7 business days late
We will work with the shipping carrier to locate your
package. If the package is confirmed lost, we will send
a replacement or issue a full refund.
DAMAGED PACKAGES
If your package arrives damaged, please:
1. Take photos of the damaged packaging and product
2. Contact us within 48 hours at mutemodebrand@gmail.com
3. Include your order number and photos in the email
We will arrange for a replacement or refund at no
additional cost to you.
UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to
an incorrect address provided by the customer, or
because the customer failed to claim the package, we
will contact you to arrange reshipment. Additional
shipping fees may apply.
If the customer does not respond within 14 days, the
order will be refunded minus the original shipping costs.
ORDER CHANGES AND CANCELLATIONS
Orders can be modified or cancelled within 12 hours of
purchase. After this time, your order may already be
in processing and cannot be cancelled.
To request a change or cancellation, contact us
immediately at mutemodebrand@gmail.com with your order
number.
CONTACT US
If you have any questions about our shipping policy,
please contact us:
Email: mutemodebrand@gmail.com
Website: getmutemode.com
Response time: Within 24 hours
We aim to respond to all inquiries as quickly as possible.